POPIA
Privacy Policy
Last updated: November 2026
Alberts Agency ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, why, and what your rights are under the Protection of Personal Information Act, 2013 (POPIA).
Who is responsible
The responsible party is Alberts Agency, run by Michael Alberts, Western Cape, South Africa. You can reach us at info@albertsagency.co.za or on WhatsApp at 073 190 2825.
What we collect
Only what you choose to send us through our forms:
- Website audit form: your name, business name, website address, email and (optionally) WhatsApp number.
- Book a call form: your name, business, phone or WhatsApp number, email, preferred day and time, topic and any message you add.
Advertising trackers are currently disabled. We do not sell your information.
Why we use it
- To prepare and send the website audit you asked for.
- To contact you to arrange and hold the call you requested.
- To reply to questions about our services.
We won't add you to a mailing list or send you marketing without your consent.
How it's stored
Form submissions are stored securely with our hosting and database provider, with access limited to Alberts Agency. We keep your information only as long as needed for the purpose you gave it to us, or as required by law, and then delete it.
Sharing
We only share your information with service providers who help us run this website (for example hosting), and only as needed. Some providers may store data outside South Africa; where that happens we make sure they offer adequate protection as POPIA requires.
Your rights
Under POPIA you can:
- Ask what personal information we hold about you.
- Ask us to correct or delete it.
- Object to us processing it.
- Lodge a complaint with the Information Regulator (inforegulator.org.za).
To make a request, email info@albertsagency.co.za or WhatsApp 073 190 2825. We'll respond as soon as we can.
Cookies
Google Analytics 4 and Meta Pixel are not currently enabled. If we enable them later, we will ask before loading analytics or marketing scripts. You can decline optional cookies without affecting the forms.
Your cookie choice is remembered in local storage when your browser allows it. Google Analytics can measure visits and Meta Pixel can measure marketing activity only after you accept. Use the Cookie settings link in the footer to change your choice when tracking is enabled.
Declining after accepting reloads the page to stop optional scripts. Cookies previously set by those services may remain in your browser until they expire or you clear them in your browser settings.
Changes
If we update this policy we'll change the date at the top of this page.